This presentation is an energized and interactive session that involves the learner audience. It will center on Campus Based Techniques and preventing past dues from defaulting. This session will help you prepare for that collection call and turn a possible stressful situation into success.

Presenter: Bob Duenkel, DIRECTOR OF EMPLOYEE DEVELOPMENT & DIALER SYSTEMS, Williams and Fudge Inc.
Bob has been employed with Williams and Fudge Inc. since 1999. Bob has been involved in all aspects of the collection industry, from account representative to collections and training manager of a major national agency. Since 1981, Bob has a wealth of knowledge of collection experience and is a valuable resource for the collection teams. Bob is accredited as a Trainer Specialist through the American Collectors Association. He has earned the degree of Fellow in Collection Business Management, which is ACA International's highest scholastic achievement in continuing education.

Bob and his wife have been married for 28 years and have one child and 1 grandchild.